Booking conditions
Tonelli Hotels:

Payment conditions

• No prepayment before arrival.
• The credit card is used as booking guarantee.
• Payment for the stay is made at the hotel one day before departure.
• Accepted payment methods: cash (up to € 4.999), credit card, debit card, bank transfer.

Change of booking or treatment

• In case of a change of the reservation (arrival or departure day) or the treatment (BB or HB) or other changes, the price available online at the time of the change will be applied
• In case of an early departure, the total amount will be charged according to the booking

Cancellation

• Reservations can be canceled free of charge until the deadline indicated on the reservation (from a minimum of 3 days to 7 days before arrival), to be communicated via email.
• In case of a late cancellation or no-show, the first night will be charged.

Pets

• Cats and dogs are welcome in our Hotel Continental, Hotel Garda (up to 10 kg) and Hotel Savoy Palace (up to 10 kg). Pets must be booked. Paid service. Pets are not allowed in the restaurant and swimming pools, they must be kept on a leash in all other public areas.

Tourist tax

• Tourist tax not included. The tourist tax is to be paid in cash on site before departure. Children under 14 years are free of charge. Any exemptions are to be reported at the reception.

Booking conditions
Tonelli Apartments - Aris:

Terms of payment

• With the reservation you authorize the debit of the 20% deposit on the credit card provided.
• If the payment is unsuccessful, the reservation will be automatically canceled.
• The credit card also serves as a guarantee for any damage discovered upon departure.
• The remaining amount is paid on site. The accepted payment methods are: cash (up to € 4.999), credit card, debit card, advanced bank transfer.

Changes of the booking

• In case of a change of the reservation (arrival or departure day), the price available online at the time of the change will be applied.
• In case of an early departure, the total amount will be charged according to the booking.

Cancellation

• Reservations can be canceled free of charge until the deadline indicated on the reservation (from a minimum of 7 days to 14 days before arrival), to be communicated via email.
  The 20% advance deposit will be returned.
• In case of late cancellation or no-show, the 20% deposit won’t be refunded.

Pets

• Pets are not allowed.

Tourist tax

• Tourist tax not included. The tourist tax is to be paid in cash on site before departure. Any exemptions are to be reported at the reception.